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Shipping Policy

 

Do you ship worldwide & how much does shipping cost?

Yes, we do ship our products worldwide. There will be 2 options of shipping for you to choose during checkout: Standard Shipping and Priority Shipping. Both options include a tracking number for your package, Priority Shipping will be processed through our Priority Line for faster processing and delivery times!

 

What are your shipping and processing times?

Standard Shipping Times

US, UK: 5-10 working days
Rest of World: 7 - 14 working days
*Due to the impacts of Covid-19, delivery could be slightly delayed from the estimated times above.
**Customers can opt for our Priority Line by choosing Priority Shipping option at the checkout page for faster processing and delivery times.


Processing Time

We aim to fulfill your order within the first 24 hours after purchase, plus another 12 - 24 hours for shipment (that's 2 days in total). However, the whole process could sometimes take up to 3 - 5 days during holidays or special occasions. Please note that we do not work on the weekends.

 

Where can I find my tracking number?

You will receive an automated email including the Tracking Number for your order once your order has been despatched.


*Note: The Tracking Number can take up to 48 hours to start updating once you've received it. In case you haven't received the Tracking Number after 48 hours of your purchase or if the tracking number is not working after 48 hours of receiving it, please contact us at support@slimples.com so we can solve it as soon as possible! 

 

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping and processing times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

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