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FAQs

How to track my order?

To track your order, please go to our Track Your Order page and enter the tracking number of your order provided via email. Visit our Shipping Policy page for more details.

Can I cancel my order after I've made a purchase on the website?

We offer immediate order cancellations up to a limit of 48 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request. Please go to our Cancellations and Returns page for more details.

How do I return or exchange an item?

Our return policy lasts 30 days starting when your package arrives at your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident that our premium products will meet or exceed your expectations but if you want to make a return - please contact our support team at support@slimples.com and we will respond within 24 hours to assist with the process. Please go to our Cancellations and Returns page for more details.

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We always monitor our production line for the best quality products. If you discover a flaw or fault in the item, please contact us at support@slimples.com within the first 30 days of receiving that item and we'll work it out with you. Please go to our Cancellations and Returns page for more details.

What types of Payment do you accept?

We accept all standard payment methods such as Visa, MasterCard, American Express and Paypal, etc.

What are your shipping options?

We ship our products worldwide. There will be 2 options for you to choose during checkout: Standard Worldwide Shipping and Priority Shipping. Both options include a tracking number for your package, Priority option will be processed through our special line for faster fulfillment & shipping time! Please go to our Shipping Policy page for more details.

Where do you ship from?

We mainly ship out from fulfillment centers in the US, however, we also have warehouses in Eastern Asia and Western Europe for faster international delivery time. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines with the same delivery times stated in our shipping policy page. Please go to our Shipping Policy page for more details.

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