Cancellations and Returns
- You are eligible for a FULL REFUND if you request for a cancellation WITHIN the first 24 hours since the purchase of your order.
- You are eligible for a HALF (50%) REFUND if you request for a cancellation WITHIN the first 48 hours since the purchase of your order.
- It is NOT possible to cancel your order after 48 hours since the purchase of your order, or if your order has already been despatched.
*Important: All cancellation requests MUST be communicated via our customer support email at firstname.lastname@example.org
We offer a 100% money back guarantee or a free replacement on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or a refund as preferred.
Our Return Policy time frame is 30 days from when the order arrives at your address.
Customers will be responsible for paying return shipping costs.
Please feel free to contact us about returns at email@example.com